FAQs

WHAT IS YOUR EXCHANGE & RETURN POLICY?

  • Unused/unworn items can be returned within 30 days of delivery.
  • If a product is defective, we will exchange it for a new product at no additional charge.
  • Customers are responsible for return shipping. 
  • To complete your return, we require a receipt or proof of purchase.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. 
  • Credit will be issued after the product is inspected and found to be in new condition
  • Refunds and exchanges are not guaranteed and are subject to our review of the returned product.
  • No returns or exchanges on sale items.  
  • Please do not send your purchase back to the manufacturer.
  • Please send all return/exchange questions to: info@getlost.com

 

Ship returns/exchanges to:

Get Lost: RETURNS
5204 E Broadway Ave.
SPOKANE, WA 99212
 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards Visa, MasterCard, American Express and Discover as well as PayPal and Apple Pay.

 

HOW SECURE IS THIS STORE?

Credit card and order data is encrypted and secure. Our website is Level 1 PCI compliant and uses 256-bit SSL certificates to keep your information secure.

 

HOW LONG WILL IT TAKE TO DELIVER MY ORDER?

Domestic orders are typically delivered within 5-10 business days via USPS Priority Mail. International orders are typically delivered within 3-5 weeks, depending upon the destination and customs processing. Sometimes there is a delay as USPS tracking numbers update. Your tracking number will be updated once your package reaches a USPS checkpoint. Please allow 2-3 business days for the update.

 

HOW WAS GET LOST FOUNDED?

Get Lost was founded in Spokane, Washington in 2016 by Brian Meier. The concept for Get Lost came about while Brian was writing his first book, Awaken the Bear. You can read more about Get Lost and the philosophy that drives it here.

 

WHERE DO I ENTER A PROMO CODE? 

Your promo code can be entered on page two of checkout.

 

HOW DO I CONTACT GET LOST? 

If you have further questions, please feel free contact us.